How Canadian eCommerce/ eBusiness Managers can better prepare to meet global competition – Part 3 of 5 Our survey showed that Canadian eBusiness are emphasizing similar strategic priorities to grow their eBusinesses as their global counterparts. Indeed, two of these priorities – Web and Customer Analytics and Customer Experience Management (CEM) – offer substantial opportunity […]
How Canadian eCommerce/ eBusiness Managers can better prepare to meet global competition – Part 2 of 5 Our survey indicates that an astonishing 62% of Canadian eBusinesses, almost two-thirds, do NOT have a formal innovation process or program in place in their organization. This is surprising in a market where waves of disruption – new […]
How Canadian eCommerce/ eBusiness Managers can better prepare to meet global competition – Part 1 of 5 As revealed in the survey, Canadian eBusiness Managers have many of the ingredients for success at their disposal. They generally have full responsibility for strategic and operational aspects of their eBusiness, including financial. They are broadly educated, skilled, […]
How Canadian eBusinesses can better prepare to meet global competition: The results from our 2013 Canadian eBusiness Manager survey are in and available for download, with several interesting surprises (see background on the survey). In the end, 69 Canadian eBusiness Managers contributed their time and shared their insights, with over 50% of respondents from large […]
Showrooming and ROPO trends are ramping up in Canadian eCommerce. In response, some eRetailers are fighting back with price-matching strategies. But is price-matching a long-term, sustainable strategy?