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You are here: Home / Archives for Axel Kuhn

Accelerating the implementation of CEM and Analytics initiatives in eCommerce/ eBusiness

July 8, 2013 By Axel Kuhn

How Canadian eCommerce/ eBusiness Managers can better prepare to meet global competition – Part 3 of 5 Our survey showed that Canadian eBusiness are emphasizing similar strategic priorities to grow their eBusinesses as their global counterparts. Indeed, two of these priorities – Web and Customer Analytics and Customer Experience Management (CEM) – offer substantial opportunity […]

Filed Under: eCommerce Best Practice posts

eCommerce/ eBusiness Innovation (beyond Price and Delivery)

June 5, 2013 By Axel Kuhn

How Canadian eCommerce/ eBusiness Managers can better prepare to meet global competition – Part 2 of 5 Our survey indicates that an astonishing 62% of Canadian eBusinesses, almost two-thirds, do NOT have a formal innovation process or program in place in their organization. This is surprising in a market where waves of disruption – new […]

Filed Under: eCommerce Best Practice posts

Creating the conditions for eCommerce/ eBusiness Management success in Canada

May 2, 2013 By Axel Kuhn

How Canadian eCommerce/ eBusiness Managers can better prepare to meet global competition – Part 1 of 5 As revealed in the survey, Canadian eBusiness Managers have many of the ingredients for success at their disposal. They generally have full responsibility for strategic and operational aspects of their eBusiness, including financial. They are broadly educated, skilled, […]

Filed Under: eCommerce Best Practice posts

2013 Survey Report: eBusiness in Canada – Pushing beyond “Good Enough”

April 2, 2013 By Axel Kuhn

eBusiness in Canada 2013 Survey Report - ePath

How Canadian eBusinesses can better prepare to meet global competition: The results from our 2013 Canadian eBusiness Manager survey are in and available for download, with several interesting surprises (see background on the survey). In the end, 69 Canadian eBusiness Managers contributed their time and shared their insights, with over 50% of respondents from large […]

Filed Under: eCommerce Best Practice posts

eCommerce Strategy in Canada – Where’s the Innovation?

November 20, 2012 By Axel Kuhn

Canadian eCommerce Trends

Showrooming and ROPO trends are ramping up in Canadian eCommerce. In response, some eRetailers are fighting back with price-matching strategies. But is price-matching a long-term, sustainable strategy?

Filed Under: eCommerce Best Practice posts

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